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Returns
Online Return Policy
Sportley offers a 14 day return policy for all online purchases. In order to qualify for a refund, please include your Sales Receipt in the parcel. All products must be unworn, unopened, and in original condition.Returns are not accepted after the 14 day time period or if the product is a discounted sale item.
Sportley does not offer returns or exchanges on headwear or products that are worn or damaged.
All other returns will be processed back to the original method of payment.
All returns are subject to a $10.00 Restocking Fee. This is a flat fee and is charged per order, not for each item within an order.
Online purchases may also be returned or exchanged at Sportley`s retail location along with a copy of the Sales Receipt. Please note that if you send your return back to the Sportley Online Store via Canada Post, we will only process your return once the parcel has been received at Sportley
Price Adjustment Policy:
Sportley will not honor price adjustments for orders previously placed before Black Friday Week, Cyber Monday, Boxing Day week and any Flash Sale or Time sensitive promotions.
Product and Price Discrepancies:
At Sportley, we carefully monitor product information and pricing to always ensure accuracy. Unfortunately, certain errors out of our control may occur from time to time. Please be advised that all prices are subject to change at any time and without any prior notice.
The items and prices available on the Sportley.ca website, are not necessarily the same as the items and pricing within our "bricks and mortar" retail location.
Online Exchange Policy:
If you would like to exchange a product you have received, please contact us at 416-629-5545 or by email at sportley@gmail.com. All exchanges are pending stock availability of the item(s) you request and we cannot guarantee the item you request will be in stock.
Online Return Process:
To send your item(s) back to Sportley, please contact us at 416-629-5545 or by email at sportley@gmail.com to obtain a free pre-paid return shipping label, please attach the prepaid Return to Sender label to the outside of the box. Once we receive your parcel, we will process the return.
Original shipping fees will not be refunded.
In Store Return/Exchange Policy:
Products purchased at regular price may be returned with the receipt within 14 days for a refund. Returns are not accepted after the 14 day time period or if the product is a discounted sale item.
There will be no refunds or exchanges on items without a receipt. All refunds will be processed to the original method of payment. Sportley does not offer returns or exchanges on headwear or products that are worn or damaged.